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CAR RENTAL TERMS AND CONDITIONS

Driver’s Age and Driving Licence
All international driving licences are valid. Drivers must be at least 21 years old and at most 75 years old to rent a car in Turkey. To rent a car in Mini and Economy groups, you must be at least 21 and you need to have a driving licence of 2 years. Standard and Premium Car Groups requires 3 years of driving licence and age of 25. Luxury and Vehicle groups can only be hired by drivers above 28 and having a driving licence of at least 3 years. Please check the information you have provided in order not to have any problems during pick up.

Additional Driver
Rental car may be driven by an additional driver apart from the main driver. Charge apply to the additional driver and you need to select it during your booking. Additional drivers are also obeyed to the rules for the main driver in terms of age and driving license years. In case of an accident, while a non-registered driver is driving the car the rental car insurances will bevoid.

Minimum Car Rental Period
Minimum car rental period is 1 day and 1 day is interpreted as 24 hours. Any car rentals less than 24 hours will be considered as 1 day.

Price
The published prices are including your choice of rental vehicle, unlimited mileage for 4+ days rentals, limted mileage of 200 km per day for 1-3 days rentals, VAT, legal liability and damage insurance and add ons checked.

Costs such as fuel and personal accident insurances, extra options (which has not been bought during booking) is not included in the published prices.

Payment
As the last step of the car rental, rental price will be charged to the credit card that you have specified. All credit cards with mastercard and visa logos are valid. For other payment options, please contact us via [email protected] e-mail.

There is no extra charge during the collection of the car.

Deposit
Car rental supplier will require you to pay a deposit not more than 300 EUR during the collection of the car. A credit card in the name of the main driver is a must. You may pay the deposit as cash or the deposit amount will be charged to your Visa/Mastercard credit/debit card. The amount will be blocked to the valid credit card if you prefer to use your credit card. Deposit amount might be used for traffic fines, missing fuel, damages to the car which are out of the coverage of insurance etc.

Insurance
There are conditions that insurance policies to be valid. There should be no alcohol or drug at the time of accident, no speed limit violence, no additional driver other than specified one, and no drive out of the main roads. You need to get alcohol-drug free report from the nearest hospital and submit it to the rental suppliers in 48 hours.

Flight Information
It is important that you provide the flight information during booking. If flight information is not available at the time of booking, please send it 24 hours before the pick up to the [email protected] e-mail address. Entering the flight information will help us to welcome you on time and right place.

Pickup and Drop Off the Vehicle
You need to have a valid driving licence, a valid credit card and a valid ID to be able to pick up the car. You need pick up the car at the address specified on the voucher and drop off accordingly. Delays of 1 hour isaccepted. Delays more than 1 hour may be charged by the rental supplier.

Late Return: Late returns are handled in the contract between renter and rental supplier.

Early Returns: There is no reimbursement when the car is returned early.

Fuel
When you return the car, fuel tank need to be at the same level of the pickup. There is no reimbursement if the car has more fuel. If fuel is missing partially, you will be charged by the rental supplier.

Toll Magnetic Stickers (HGS/OGS)
Rental Cars have Toll Magnetic Stickers (HGS/OGS) on them. The charge policy is "pay only for what you use". There is no upfront fee or charge for HGS/OGS. During drop off, You will be asked to pay only the amount that you have used for HGS/OGS.

Car Specifications
Otorento is unique in terms of providing the same car that you have booked. In some cases, (mechanical problems, damage to the car, late returns etc.) another car in the same or higher group will be provided to you by the rental supplier.

Cross Border Driving
Rental cars in Turkey can only be driven in Turkey.

Cancellation Policy
You may cancel your reservation till 24 hours before your rental start. No cancellation charge will be applied. All payment will be charged back to your credit card. If there is less than 24 hours before your rental start, you may still cancel your rental. In this case, 1 day rental fee will be charged and the remaining payment will be charged back to your credit card.